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Emergency Maintenance

EMERGENCY MAINTENANCE

Maintenance issues are considered to be a maintenance emergency if the security or habitability of the home is compromised. We will address emergency maintenance requests as quickly as possible based on the severity of the issue. If there are immediate threats to your health or safety, please contact 911.

 
  • Fire/Smoke/Gas – For emergencies causing immediate danger exit the home immediately and call 911.

  • Gas Leak– If you smell gas, exit the home immediately, call 911 AND Southwest Gas 877-860-6020.

  • Electrical – If the outage is exclusive to your home, and is not the result of non-payment or an area outage, contact us.

  • Plumbing/Water/Sewer – For uncontrollable water or flooding, shut off the main water valve (located in the garage or street) and call our plumber at 702-613-8452 and follow his instructions. Immediately submit a repair request via EMAIL Water shut offs can be located behind toilets, under sinks, or outside for your water main. Please familiarize yourself with these shut off locations in case you experience a plumbing emergency. 

  • HVAC emergency (temperatures below 55F or above 85F are considered an emergency): Call us so we can expedite scheduling an appointment. Immediately submit a repair request via email describing the issue with photos.

  • Garage Door Damage – If the garage door cannot be opened either automatically or manually, and a vehicle is unable to be removed from the garage, submit a repair request via email describing the issue with photos.
After you have called in your emergency, please follow up and submit an email maintenance request with photos AND call our office at 725 867 1257 and leave a detailed message so we can best assist.

NON-EMERGENCIES

For all non-emergency maintenance support and reminders, please read Tenant Maintenance Instructions  & Requiremements. 

To submit a maintenance request via email describing the issue with photos. We will respond during normal business hours with next steps.


UTILITIES COMPANIES

NV Energy 702 402 5555
Southwest Gas 1877 860 6020
Las Vegas Valley Water District 702 870 4194
City of Henderson water and sewer 702 267 5900
Republic Services 702 735 5151
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